Job Description
Welcome to Nexus Systems Inc., where innovation meets support. We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in Milwaukee, WI. We are proud to offer a Remote Friendly work environment, allowing you to balance your professional life with flexibility while serving our diverse client base.
In this pivotal role, you will be the first point of contact for our employees, ensuring seamless technical operations and user satisfaction. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools (e.g., TeamViewer, AnyDesk).
- Troubleshoot and resolve hardware and software issues for end-users in a remote-friendly setting.
- Manage and maintain the company’s inventory of IT equipment, peripherals, and licenses.
- Document all incidents, resolutions, and standard operating procedures in the ticketing system.
- Assist with the deployment, configuration, and maintenance of workstations and mobile devices.
- Collaborate with the IT infrastructure team to improve system reliability and user experience.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- 1-3 years of progressive experience in Help Desk or IT Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite (Word, Excel, Outlook), and Active Directory.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively while working remotely.
- CompTIA A+ certification is a significant plus.