Job Description
Are you ready to launch your career in Information Technology?
TechHorizon Solutions is seeking a motivated and eager Part-Time IT Support Trainee to join our growing team in New Orleans, Louisiana. This is an exceptional opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced technical environment while earning a competitive hourly wage.
As a Trainee, you will work under the mentorship of our senior IT staff, assisting with daily operations, troubleshooting, and user support. We believe in nurturing talent and providing the tools you need to succeed in the tech industry.
Why Join Us?
- Hands-on technical training and mentorship.
- Flexible part-time schedule (20-25 hours/week).
- Competitive hourly pay.
- Great opportunity for career advancement.
Don't miss your chance to start your journey in IT today!
Responsibilities
- Assist the IT team with diagnosing and resolving hardware and software issues for end-users.
- Provide first-level technical support via phone, email, and ticketing systems.
- Perform routine maintenance tasks, including software installations, updates, and system backups.
- Monitor network performance and troubleshoot connectivity issues.
- Help maintain an organized inventory of hardware and software assets.
- Document technical procedures and user interactions accurately.
- Collaborate with senior engineers to implement IT solutions.
Qualifications
- Currently enrolled in or recently graduated with an Associate’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with Windows operating systems (10/11) and basic Linux knowledge is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with a customer-service oriented mindset.
- Ability to work independently and as part of a team.
- Reliable transportation (if required for on-site support).