Job Description
Welcome to TechHorizon Solutions, where innovation meets opportunity. We are seeking a dedicated Part-Time IT Support Trainee to join our dynamic team in the heart of Austin, Texas. This is an excellent role for recent graduates or career changers looking to gain hands-on experience in a fast-paced corporate environment while maintaining a flexible schedule.
As an IT Support Trainee, you will work closely with our senior IT team to resolve technical issues, maintain hardware, and support end-users. We value curiosity and a willingness to learn, offering you a pathway to a stable and rewarding career in Information Technology.
Why Join Us?
- Flexible Schedule: Ideal for students or those balancing other commitments.
- Hands-On Learning: Real-world technical experience in a supportive environment.
- Growth Potential: Clear career progression opportunities within the tech industry.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware and software issues, including printer malfunctions and OS errors.
- Assist in the deployment, setup, and configuration of new hardware and workstations.
- Monitor and maintain inventory of IT assets, software licenses, and peripherals.
- Document all technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with senior technicians to implement security patches and system updates.
- Ensure the IT workspace is organized, clean, and stocked with necessary supplies.
Qualifications
- Currently enrolled in or recently graduated with an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Basic understanding of Windows operating systems, Microsoft Office Suite, and networking concepts.
- Strong analytical problem-solving skills with a keen attention to detail.
- Excellent written and verbal communication skills for interacting with non-technical staff.
- Ability to work evenings or weekends as required for part-time coverage.
- Self-motivated learner with a proactive attitude toward technology.