Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals eager to gain hands-on experience in a fast-paced environment. You'll receive comprehensive training while supporting our clients' technical needs, working alongside seasoned IT professionals. This role offers flexible hours and a pathway to full-time opportunities for exceptional performers. If you're passionate about technology and dedicated to delivering outstanding customer service, we want to meet you!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with device setup, configuration, and troubleshooting
- Document incidents, resolutions, and asset inventory
- Collaborate with senior technicians on complex problems
- Train clients on basic IT systems and best practices
- Monitor system performance and report anomalies
- Participate in IT security awareness initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Relevant certifications (CompTIA A+, Google IT Support) a plus
- Must be available for 20-25 hours per week