Job Description
Join TechSolutions Pro as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about IT to provide exceptional technical support to our clients. This role offers hands-on experience, mentorship from industry experts, and a clear path to advancement. Enjoy flexible hours while building foundational skills in network troubleshooting, system administration, and customer service. If you're ready to grow with a forward-thinking company, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support via phone, email, and chat
- Document technical issues and solutions in service desk software
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on complex technical projects
- Train users on new software and system updates
Qualifications
- High school diploma or equivalent; pursuing IT certification or degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Availability to work 20-25 hours per week