Job Description
Join our dynamic Austin-based team as a Part-Time IT Support Trainee and kickstart your career in technology! TechFlow Solutions is seeking motivated individuals with a passion for problem-solving to provide essential technical support to our growing client base. This hands-on role offers flexible scheduling (20-25 hours/week) and comprehensive training in cutting-edge IT systems. You'll gain real-world experience while working alongside seasoned professionals in a collaborative, fast-paced environment. Perfect for students or career changers looking to break into the IT field without committing to full-time hours.
What We Offer:
- Competitive hourly pay + performance bonuses
- Industry-recognized certification training (CompTIA A+, Google IT Support)
- Flexible scheduling around academic commitments
- Direct mentorship from senior engineers
- Opportunities for full-time conversion after 6 months
Responsibilities
- Diagnose and resolve hardware/software issues for clients via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all troubleshooting steps and ticket resolutions in ServiceNow
- Assist with network infrastructure setup including routers, switches, and WiFi access points
- Provide basic cybersecurity awareness training to end-users
- Collaborate with senior team on complex technical escalations
- Participate in weekly IT training sessions and knowledge-sharing workshops
Qualifications
- Currently enrolled in or recent graduate of IT/Computer Science program (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and office applications
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service skills with patience and clear communication
- Ability to troubleshoot systematically under pressure
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred but not required