Job Description
Launch your IT career with TechSolutions Inc.! We're seeking a motivated Part-Time IT Support Trainee to join our dynamic team in Lubbock. This entry-level role offers hands-on experience in troubleshooting, system administration, and customer service. You'll work alongside seasoned professionals while building foundational skills in networking, security, and cloud technologies. Perfect for students or career-changers seeking flexible hours with growth potential. Join us to transform technical challenges into opportunities!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management and access control systems
- Create and maintain technical documentation and knowledge base articles
- Collaborate on IT projects including system upgrades and migrations
- Monitor network performance and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- High school diploma or equivalent; pursuing A+/Network+ or college degree in IT preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and collaboratively in a team environment
- Customer-focused mindset with patience and adaptability
- Valid Texas driver's license (for occasional client site visits)