Job Description
Join our dynamic team as a Part-Time IT Support Trainee in sunny Chula Vista! This hands-on role is perfect for aspiring tech professionals eager to build foundational IT skills in a supportive environment. You'll gain real-world experience troubleshooting hardware/software issues, managing network systems, and providing exceptional customer service—all while working flexible hours that fit your schedule. Our comprehensive training program includes mentorship from senior engineers and exposure to cutting-edge technologies. Ideal for students or career-changers looking to break into the thriving San Diego tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues for employees and clients
- Install, configure, and maintain computer systems and networks
- Provide first-level technical support via phone, email, and in-person
- Document incident reports and maintain IT asset inventory
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with IT team on system upgrades and maintenance
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; pursuing IT certifications preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in a team environment
- Flexibility to work 20-25 hours/week (including some evenings)
- Valid California driver's license for occasional site visits