Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated Part-Time IT Support Trainees to join our dynamic team in San Antonio, TX. Gain hands-on experience in enterprise-level systems while working alongside industry experts. This trainee role offers flexible hours and a clear pathway to full-time employment for high performers.
Our comprehensive training program covers desktop support, network troubleshooting, security protocols, and customer service excellence. Ideal for recent graduates or career changers with a passion for technology.
Responsibilities
- Diagnose and resolve hardware/software issues for employees
- Install and configure operating systems and applications
- Document technical procedures and ticket resolutions
- Assist with network maintenance and security updates
- Provide Tier 1 support via phone, email, and in-person
- Collaborate with senior technicians on complex issues
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (A+ certification preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid Texas driver's license (for occasional site visits)
- Pass background check and drug screening