Job Description
Join our dynamic IT team as a Part-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals eager to gain hands-on experience in a fast-paced environment. Perfect for students or career changers looking to build foundational skills in enterprise IT support while balancing other commitments.
As a trainee, you'll work alongside senior technicians to resolve technical issues, maintain hardware/software inventories, and implement security protocols. This position offers structured training programs, mentorship opportunities, and a clear path to full-time roles for high performers.
Responsibilities
- Diagnose and resolve end-user hardware/software issues (Windows/macOS)
- Assist with network troubleshooting and connectivity problems
- Install and configure workstations, peripherals, and enterprise applications
- Document technical procedures and maintain support ticket systems
- Participate in IT security awareness and compliance initiatives
- Support audio-visual equipment for meetings and events
- Collaborate with cross-functional teams on IT projects
Qualifications
- Basic knowledge of computer hardware, operating systems, and networking
- Enrollment in or recent completion of IT certification program (CompTIA A+, etc.)
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30lbs and handle computer equipment
- Valid driver's license for occasional equipment transport
- Proficiency with Microsoft Office Suite and diagnostic tools
- Excellent written/verbal communication skills