Job Description
Join our dynamic IT team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about troubleshooting and customer service to provide essential technical support across our Mesa operations. This hands-on role offers comprehensive training in network administration, system diagnostics, and user assistance, preparing you for a full-fledged IT career. Enjoy flexible scheduling, mentorship from industry experts, and exposure to cutting-edge enterprise solutions.
Responsibilities
- Diagnose and resolve hardware/software issues for employees and clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document IT processes and maintain accurate knowledge base entries
- Assist with network security protocols and data backups
- Collaborate with senior technicians on complex troubleshooting
- Train end-users on new software implementations
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Customer service mindset with patience and empathy
- Valid driver's license for occasional site visits
- Willingness to learn new technologies and systems