Job Description
Join TechNova Solutions' dynamic IT team as a Part-Time IT Support Trainee! This hands-on role is perfect for aspiring tech professionals eager to build foundational skills in a fast-paced environment. You'll gain real-world experience troubleshooting hardware/software issues, supporting end-users, and implementing IT solutions while working alongside industry experts. With flexible hours and growth opportunities, this is your launchpad into a rewarding IT career in the heart of San Francisco's tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1 technical support via phone, email, and in-person
- Assist with network setup, security protocols, and system maintenance
- Document IT procedures and create knowledge base articles
- Collaborate with senior staff on infrastructure projects
- Manage inventory and asset tracking for IT equipment
Qualifications
- High school diploma or equivalent; pursuing CompTIA A+ certification preferred
- Basic understanding of OS troubleshooting (Windows/macOS)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Availability for 20-25 hours/week (flexible scheduling)
- Proficient with Microsoft Office 365 and Google Workspace
- Valid driver's license for occasional site visits