Job Description
Join our dynamic team as a Part-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical assistance to our clients. This hands-on role offers comprehensive training in system administration, troubleshooting, and customer service within a supportive environment. Perfect for students or career changers seeking flexible hours while building foundational IT skills.
Our commitment to professional development includes mentorship from senior engineers, access to cutting-edge tools, and opportunities to grow into full-time positions. Enjoy a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset inventory in ticketing systems
- Assist with network administration tasks including Wi-Fi setup and security protocols
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Deliver user training on software applications and best practices
- Monitor system health and proactively address potential security vulnerabilities
Qualifications
- High school diploma or equivalent; college coursework in IT/CIS preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Ability to lift 25 lbs and work in varied office environments
- Excellent communication skills and proficiency in technical documentation
- CompTIA A+ certification or equivalent experience a plus
- Must be available for 20-25 hours/week with flexible scheduling
- Valid Oregon driver's license and reliable transportation for site visits