Job Description
Join TechNova Solutions as a Part-Time IT Support Trainee and launch your career in technology! We're seeking enthusiastic individuals with a passion for problem-solving to provide exceptional technical assistance to our clients in St. Petersburg. This entry-level role offers hands-on experience with hardware troubleshooting, software installations, and network diagnostics while working alongside industry experts.
Our comprehensive training program covers cybersecurity fundamentals, cloud services, and helpdesk operations. Enjoy flexible scheduling (20-25 hours/week), competitive pay, and opportunities for professional growth. Ideal for students, career changers, or anyone looking to break into the thriving IT sector without prior experience.
Responsibilities
- Diagnose and resolve hardware/software issues for clients across various industries
- Install, configure, and maintain computer systems, networks, and peripherals
- Provide remote and on-site technical support via ticketing systems and direct communication
- Document technical procedures and maintain accurate service records
- Collaborate with senior technicians to implement security protocols
- Train end-users on software applications and system best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong diagnostic skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to work independently and prioritize multiple tasks
- Valid Florida driver's license (for occasional on-site visits)