Job Description
Join our dynamic IT team as a Part-Time IT Support Trainee and kickstart your career in technology! TechSolve Solutions offers a hands-on training program designed to nurture aspiring IT professionals. You'll gain real-world experience supporting corporate systems while working alongside seasoned technicians in a collaborative environment. This role provides a unique opportunity to develop essential technical skills while serving our clients in the Lubbock area. We're looking for motivated individuals with a passion for technology and a commitment to excellence.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Assist in troubleshooting and resolving network connectivity problems
- Perform system installations, configurations, and maintenance tasks
- Document technical procedures and create user documentation
- Collaborate with senior technicians on complex system deployments
- Conduct regular hardware audits and inventory management
- Participate in cybersecurity awareness training initiatives
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team settings
- Customer service experience with a patient demeanor
- Valid Texas driver's license (for occasional site visits)