Job Description
Join NexusTech Solutions as a Part-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients. This role offers hands-on experience with hardware troubleshooting, software installations, and network diagnostics—all while receiving mentorship from industry experts. Perfect for students or career-changers seeking flexible hours and real-world IT exposure.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install and configure operating systems and applications
- Assist with network connectivity and security protocols
- Document technical issues and solutions in ticketing systems
- Provide remote and on-site support as needed
- Collaborate with senior technicians on complex problems
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot under pressure
- CompTIA A+ or similar certification preferred but not required
- Must be available 20-25 hours/week