Job Description
Join our dynamic IT team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking enthusiastic individuals with a passion for problem-solving to provide essential technical support to our clients. This role offers hands-on experience in diagnosing hardware/software issues, implementing security protocols, and delivering exceptional customer service. Perfect for students or career changers seeking flexible hours while building valuable IT skills in New Orleans' thriving tech scene.
Responsibilities
- Diagnose and resolve end-user technical issues via phone, email, and remote support
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create user documentation
- Assist with network administration tasks including Wi-Fi setup and troubleshooting
- Provide basic cybersecurity support including password resets and malware detection
- Collaborate with senior technicians on complex system upgrades
- Deliver training sessions for software applications and system procedures
Qualifications
- High school diploma or equivalent; pursuing relevant degree preferred
- Basic knowledge of Windows/Mac OS, networking concepts, and hardware troubleshooting
- Strong communication skills with customer service focus
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Availability to work 20-25 hours per week (flexible scheduling)