Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Tech Solutions is seeking a highly motivated Part-Time Help Desk Support Specialist to join our growing team in Wichita, Kansas. We pride ourselves on delivering exceptional service and fostering a collaborative work environment.
In this role, you will serve as the first point of contact for internal and external technical support, ensuring our systems run smoothly and our users are happy. If you have a knack for troubleshooting and a passion for technology, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop assistance.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and office applications.
- Maintain accurate records of all support tickets and incidents in the ticketing system.
- Assist with the setup and maintenance of peripherals, printers, and mobile devices.
- Collaborate with the IT team to implement software patches and security updates.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- Basic knowledge of computer hardware and software architecture.
- Strong customer service skills with the ability to explain technical details to non-technical users.
- Familiarity with help desk software or ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Must be able to work a flexible part-time schedule, including occasional evenings or weekends.