Job Description
Are you a tech-savvy problem solver looking for a flexible schedule in the heart of San Antonio? Apex IT Services is seeking a dedicated Part-Time Help Desk Support Specialist to join our dynamic team.
In this role, you will serve as the first point of contact for our employees, resolving technical issues with empathy and efficiency. We offer a collaborative environment, competitive pay, and the chance to work with cutting-edge technology.
Why Join Us?
- Flexible Part-Time Schedule
- Competitive Hourly Rate
- Professional Development Opportunities
- Supportive Team Culture
Ready to make an impact? Apply today to become a vital part of our IT department!
Responsibilities
- Provide tier 1 technical support via phone, email, and ticketing systems (Zendesk/Jira).
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist employees with account setup, access management, and software installation.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to improve support processes and user satisfaction.
Qualifications
- 1-2 years of experience in Help Desk or Technical Support.
- Associate degree or Bachelor’s degree in Computer Science, IT, or related field.
- Familiarity with Active Directory and Microsoft Office 365.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively.