Job Description
Join our dynamic team as a Part-Time Help Desk Support Specialist in Irvine, CA! We're seeking a tech-savvy professional to deliver exceptional customer support while maintaining our cutting-edge IT infrastructure. This flexible role offers the perfect opportunity to leverage your problem-solving skills in a collaborative environment. Enjoy competitive pay, modern workspaces, and the chance to grow with an industry leader. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems across Windows/macOS environments
- Manage service tickets using Jira/Servicenow with SLA compliance
- Deploy and configure standard office applications and security protocols
- Create detailed documentation for troubleshooting procedures
- Collaborate with senior engineers on complex system issues
- Conduct user training on new IT systems and best practices
Qualifications
- 2+ years of IT support experience in a corporate environment
- Proficiency in Active Directory, Office 365, and VPN technologies
- CompTIA A+/Network+ certification or equivalent experience
- Strong knowledge of PC hardware, mobile devices, and peripheral troubleshooting
- Excellent communication skills with ability to translate technical concepts
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work flexible hours including occasional weekends
- Bachelor's degree in IT or related field preferred