Job Description
Join our dynamic team at TechSolutions Inc. as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support in Mesa, AZ. This flexible role offers remote work options with on-site collaboration, perfect for students or career changers. Enjoy competitive pay, professional development, and a culture that values innovation and work-life balance. Be the hero behind our users' seamless digital experiences while growing your IT expertise in a supportive environment.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues via phone, email, and chat
- Troubleshoot Windows/macOS systems, network connectivity, and peripheral devices
- Document and resolve user tickets in ITSM systems with detailed resolution notes
- Deploy and configure new workstations, software installations, and security patches
- Collaborate with senior IT staff on complex escalations and infrastructure projects
- Maintain accurate asset inventory and update knowledge base articles
- Train users on cybersecurity best practices and company IT policies
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of help desk or technical support experience
- CompTIA A+ or similar certification required (or willingness to obtain within 90 days)
- Proficiency in Windows/macOS, Active Directory, and cloud services (O365, G-Suite)
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Strong problem-solving abilities with experience in ticketing systems (ServiceNow/Jira)
- Flexible schedule availability including evenings/weekends for on-call rotation