Job Description
Are you a tech-savvy problem solver looking for a role that offers both professional growth and the flexibility you need? Apex IT Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our dynamic team in Philadelphia, PA. In this pivotal role, you will be the frontline of our technical support, ensuring our clients' systems run smoothly and their user issues are resolved efficiently.
As a member of our elite IT support team, you will work in a fast-paced environment utilizing modern tools and technologies. We pride ourselves on a culture of innovation and customer-centric service. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and ticketing systems for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Manage and maintain the asset inventory database, ensuring accurate records of all equipment.
- Install, configure, and upgrade workstations, peripherals, and mobile devices.
- Document all incidents and resolutions in the helpdesk ticketing system to maintain a knowledge base.
- Assist with IT projects as needed, including software deployments and hardware refreshes.
- Conduct basic security awareness training for new employees.
Qualifications
- High school diploma or GED required; Associate's degree in Information Technology or related field is a plus.
- 1-2 years of experience in a Help Desk or technical support role.
- Proficiency with Microsoft Windows 10/11 and Office 365 suite.
- Basic knowledge of Active Directory concepts and network troubleshooting.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Customer service orientation with a focus on problem resolution and user satisfaction.
- Ability to work part-time hours (approx. 20-30 hours per week) with some flexibility for peak periods.