Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This role offers flexible hours while allowing you to solve complex technical challenges and make a tangible impact. If you're passionate about troubleshooting and customer service, apply today to grow with us!
Responsibilities
- Diagnose and resolve hardware/software issues across 50+ endpoints
- Provide remote and in-person technical support to 200+ employees
- Manage ticketing system with 95% first-call resolution rate
- Deploy and configure Windows 10/11 and Office 365 environments
- Document SOPs and create knowledge base articles
- Collaborate with network team on security protocols
- Train users on new software implementations
Qualifications
- 2+ years in help desk or tier-1 support role
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory and Group Policy
- Experience with ServiceNow or Jira ticketing systems
- Strong diagnostic skills for Windows/macOS/Linux
- Excellent verbal/written communication abilities
- Ability to lift 30 lbs for equipment handling
- Flexible availability including weekend coverage