Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Denver, CO! We're seeking a tech-savvy professional to provide exceptional user support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and helping others succeed, apply today to become an integral part of our growing organization!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using ServiceNow with SLA-driven prioritization
- Deploy and configure Windows/macOS systems and mobile devices
- Document solutions in knowledge base for future reference
- Train users on cybersecurity best practices and new technologies
- Collaborate with network/infrastructure teams on complex escalations
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and virtualization
- Strong analytical skills with meticulous attention to detail
- Excellent written/verbal communication abilities
- Ability to thrive in fast-paced, deadline-driven environments