Job Description
Join InnovateTech Solutions as a Part-Time Help Desk Support Specialist and become a vital part of our dynamic IT team! We're seeking a tech-savvy professional to provide exceptional support to our employees, ensuring seamless operations and minimal downtime. Enjoy a flexible schedule while working with cutting-edge technology in a collaborative, growth-oriented environment. Perfect for students or professionals seeking work-life balance without compromising on impact.
What We Offer:
- Competitive hourly pay with performance bonuses
- Flexible scheduling (20-25 hours/week)
- Comprehensive training and certification opportunities
- Modern tech stack and tools
- Health benefits for part-time employees
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support for 100+ employees
- Manage ticketing system (ServiceNow) and prioritize incident resolution
- Assist with network connectivity, VPN setups, and peripheral troubleshooting
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system outages
- Train users on new software implementations and security protocols
Qualifications
- 1+ years of hands-on help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and cloud services
- Strong diagnostic skills for hardware/software conflicts
- Exceptional communication and customer service abilities
- Experience with ticketing systems and remote support tools
- Ability to work independently and prioritize tasks efficiently
- Flexibility to work occasional evenings/weekends for system maintenance