Job Description
Join our dynamic team as a Part-Time Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. Enjoy flexible hours while solving complex technical challenges in a collaborative environment. If you're passionate about troubleshooting and customer satisfaction, this is your opportunity to shine in Mesa's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and on-site technical support via phone, email, and chat
- Install, configure, and maintain network infrastructure components
- Create and maintain detailed documentation of technical solutions
- Train users on new software and security protocols
- Collaborate with IT team to implement system improvements
- Manage service tickets using Zendesk/Jira platforms
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, VPN, and cloud services (AWS/Azure)
- Strong knowledge of Microsoft Office 365 and G Suite
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication and customer service skills
- Ability to work independently with minimal supervision
- Valid Arizona driver's license (for occasional on-site visits)