Job Description
Join NexusTech Solutions as a Part-Time Help Desk Support Specialist and become the go-to problem-solver for our dynamic tech team! We're seeking a customer-focused professional to deliver exceptional technical support across our San Jose headquarters. This flexible role offers the perfect opportunity to sharpen your IT skills while contributing to a forward-thinking organization. Enjoy competitive pay, modern workspaces, and the chance to work with cutting-edge technologies in the heart of Silicon Valley.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve user problems with Windows/macOS systems, Microsoft Office 365, and cloud applications
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all support tickets in ServiceNow with detailed resolution steps
- Collaborate with IT team on escalated issues and system improvements
- Assist with onboarding new employees and equipment deployments
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficient in troubleshooting Windows 10/11, macOS, and Microsoft 365
- CompTIA A+ or equivalent certification preferred
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ITSM tools (ServiceNow, Jira) a plus