Job Description
Join TechSolutions Inc.'s dynamic IT team as a Part-Time Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional customer service and technical troubleshooting to our growing client base. This flexible position (20-25 hours/week) offers competitive compensation, remote options, and opportunities for skill development in a collaborative environment. If you're passionate about solving technical challenges and helping users thrive, apply today to become part of our award-winning support culture!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve Windows OS, network connectivity, and application problems
- Manage ticketing systems and document resolutions in knowledge base
- Assist with onboarding/offboarding of employee devices and accounts
- Collaborate with senior engineers on complex technical escalations
- Train users on security protocols and best practices
Qualifications
- 1+ years of IT help desk or customer support experience
- Proficiency in Windows OS troubleshooting and Active Directory
- Strong network fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and problem-solving skills
- CompTIA A+ or equivalent certification preferred
- Experience with ServiceNow or similar ticketing systems
- Ability to work independently in a fast-paced environment