Job Description
Join TechSolutions Inc. as a Part-Time Help Desk Support Specialist and become the hero of our team! We're seeking a tech-savvy professional to deliver exceptional IT support to our dynamic workforce in sunny El Paso. This flexible role offers the perfect opportunity to sharpen your troubleshooting skills while making a real impact. Enjoy competitive pay, modern work environment, and the chance to grow with an industry leader. Apply today and start your rewarding journey in tech support!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 50+ employees
- Manage ticketing system with SLA adherence and documentation
- Install, configure, and maintain network peripherals and devices
- Train users on cybersecurity best practices and new tools
- Collaborate with IT team on system upgrades and projects
- Monitor system health and proactively address performance issues
Qualifications
- 1+ years of help desk or desktop support experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows 10/11, Microsoft Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site support
- Flexibility to work evenings/weekends as needed