Job Description
Join our innovative IT team as a Part-Time Help Desk Support Specialist in sunny Irvine, CA! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic organization. This role offers flexible hours (20-25 hrs/week) and the opportunity to work with cutting-edge technology while making a tangible impact on employee productivity. If you're passionate about solving technical challenges and providing stellar customer service, apply today!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Troubleshoot and resolve desktop/laptop problems including OS, applications, and peripherals
- Document all support tickets using IT service management tools (e.g., ServiceNow)
- Assist with software installations, updates, and system configurations
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct user training on new technologies and best practices
Qualifications
- 1-2 years of hands-on help desk or IT support experience
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills with network connectivity and security protocols
- Excellent written and verbal communication abilities
- CompTIA A+ certification or equivalent technical training preferred
- Experience with ITIL service management practices
- Ability to work independently and prioritize multiple tasks