Job Description
Join our dynamic IT team in sunny St. Petersburg! We're seeking a passionate Part-Time Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a vital member of our operations, you'll troubleshoot hardware/software issues, provide remote support, and ensure seamless user experiences—all while enjoying Florida's vibrant culture. Perfect for tech enthusiasts seeking flexible hours and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support tickets using ITSM software (ServiceNow/Jira)
- Train users on company applications and best practices
- Collaborate with senior engineers on complex technical escalations
- Maintain inventory of IT assets and software licenses
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 1+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong diagnostic skills with network connectivity issues
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends
- Valid Florida driver's license for occasional on-site visits