Job Description
Are you a tech-savvy problem solver looking for a flexible work-life balance? Apex IT Services is seeking a dedicated **Part-Time Help Desk Support Specialist** to join our growing team in Phoenix, AZ. In this pivotal role, you will serve as the first line of defense for our clients, ensuring seamless technical operations and top-tier user satisfaction. We pride ourselves on a modern, collaborative work environment where your contributions directly impact our clients' success.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Log and manage all support tickets within our ticketing system (e.g., Jira, ServiceNow).
- Install, configure, and maintain computer peripherals and software applications.
- Collaborate with the IT team to escalate complex issues and implement timely solutions.
- Conduct basic user training and document standard operating procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1 year of experience in a Help Desk or Technical Support role.
- Strong customer service skills with the ability to communicate complex technical concepts clearly.
- Familiarity with Microsoft Office Suite and basic troubleshooting of Windows and macOS.
- Ability to work independently and manage time effectively in a remote or hybrid environment.