Job Description
Are you a tech-savvy professional seeking a flexible work-life balance in the heart of Silicon Valley?
Silicon Valley Tech Solutions is looking for a highly motivated Part-Time Help Desk Support Specialist to join our growing team. In this role, you will be the first point of contact for our clients, providing top-tier technical support and ensuring seamless IT operations.
We pride ourselves on our innovative culture and are looking for someone who can deliver exceptional service with a smile, even during peak times.
Silicon Valley Tech Solutions is looking for a highly motivated Part-Time Help Desk Support Specialist to join our growing team. In this role, you will be the first point of contact for our clients, providing top-tier technical support and ensuring seamless IT operations.
We pride ourselves on our innovative culture and are looking for someone who can deliver exceptional service with a smile, even during peak times.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log and manage all IT support tickets in our ticketing system (e.g., ServiceNow, Zendesk).
- Assist with the setup, configuration, and maintenance of end-user workstations, printers, and mobile devices.
- Collaborate with the IT team to implement software patches and security updates.
Qualifications
- 1-2 years of professional experience in IT support or Help Desk roles.
- Strong knowledge of Microsoft Windows and macOS operating systems.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills with a customer-first attitude.
- Ability to work part-time hours (approx. 20-25 hours per week) with occasional flexibility.