Job Description
Join our dynamic team as a Part-Time Help Desk Specialist in Minneapolis! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge IT infrastructure. This flexible role offers the perfect opportunity to grow your career in a collaborative environment with competitive compensation and growth potential.
Why join us? Enjoy hybrid work options, professional development stipends, and the chance to work with Fortune 500 clients. Our supportive culture values innovation and work-life balance.
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Manage user accounts and system permissions
- Document incidents and maintain service desk tickets
- Deploy and configure new workstations and peripherals
- Train users on cybersecurity best practices
- Collaborate with IT team on system upgrades
Qualifications
- 1+ years of help desk or IT support experience
- Proficiency with Windows 10/11 and Active Directory
- Strong troubleshooting skills for common hardware issues
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication
- Ability to work flexible hours (including evenings/weekends)
- Basic knowledge of cloud services (Office 365, Azure)
- Valid driver's license for occasional on-site visits