Job Description
Join our award-winning IT team as a Part-Time Help Desk Specialist in San Jose! We're seeking a tech-savvy professional to provide exceptional support to our diverse workforce. This flexible 20-hour/week role offers competitive pay, modern tools, and growth opportunities in a collaborative environment. Ideal candidates will thrive in fast-paced settings and have a passion for resolving technical challenges.
Our company offers comprehensive training, flexible scheduling, and a supportive culture focused on professional development. Enjoy free parking, health benefits (pro-rated), and quarterly team-building events. If you're ready to make an impact in the tech capital of the world, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for 150+ employees
- Troubleshoot hardware/software issues including Windows/macOS, printers, and network connectivity
- Document all tickets using ServiceNow with detailed resolution steps
- Assist with software deployments, asset management, and security protocols
- Collaborate with senior engineers on complex system outages
- Maintain knowledge base articles and training materials
- Support office equipment setup and AV systems for meetings
Qualifications
- 1+ years of IT help desk or technical support experience
- Proficiency with Active Directory, Office 365, and remote support tools
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic skills for Windows/macOS/Linux environments
- Excellent written/verbal communication in English
- Ability to work independently with minimal supervision
- Customer service mindset with conflict resolution abilities
- Must be available for rotating weekend on-call duties