Job Description
Join our dynamic IT support team in Philadelphia as a Part-Time Help Desk Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. This flexible role offers the perfect opportunity to grow your career in a collaborative environment while making a tangible impact on our organization's digital infrastructure. If you're passionate about troubleshooting and customer service, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and security protocols
- Document tickets accurately in ServiceNow and maintain SLA compliance
- Deploy and configure IT equipment (laptops, peripherals, network devices)
- Train end-users on software applications and security best practices
- Collaborate with senior engineers on complex system outages
- Monitor ticket queues and proactively address recurring issues
Qualifications
- 2+ years of help desk or desktop support experience
- Proficiency in Windows 10/11, macOS, and Active Directory
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS)
- Excellent written/verbal communication and customer service aptitude
- Experience with ITSM tools (ServiceNow, Jira)
- Ability to work independently in a fast-paced environment
- Flexibility to cover evening/weekend shifts as needed