Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support Specialists in Plano, TX! No prior experience required – we invest in motivated individuals who want to grow in technology. Join our dynamic team providing exceptional customer support while earning competitive compensation and benefits.
What We Offer:
- 4-week paid technical training covering networking, security, and troubleshooting
- Industry certifications (CompTIA A+, Google IT Support Professional)
- Career advancement path to systems administration and beyond
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
Work in our modern Plano office with flexible hybrid options after training. Join over 200+ employees who started in entry-level tech roles and built successful careers with us.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document all cases in ServiceNow with detailed resolution steps
- Collaborate with Tier 2 engineers for complex escalations
- Conduct new employee workstation setups and software installations
- Maintain IT asset inventory and configuration standards
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Customer service mindset with strong communication abilities
- Problem-solving aptitude and attention to detail
- Willingness to learn technical concepts through structured training
- Ability to work in a fast-paced environment with competing priorities
- Valid driver's license (for occasional equipment transport)
- Pass background check and drug screening