Job Description
Launch your IT career with our comprehensive paid training program! TechNova Solutions is seeking motivated individuals to join our dynamic Help Desk team in Boston. No prior experience required – we provide all the technical training, certifications, and mentorship needed to succeed in this high-growth field. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment at one of Boston's top tech employers.
As a Help Desk Specialist, you'll be the first point of contact for our clients, delivering exceptional technical support while building expertise in network troubleshooting, system administration, and customer service excellence. Our 12-week paid training program covers ITIL foundations, Windows/macOS support, network security basics, and ticket management systems.
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Manage and resolve IT service tickets using ServiceNow platform
- Install, configure, and maintain desktop/laptop systems
- Document all interactions in ticketing systems with detailed notes
- Collaborate with senior engineers on complex technical escalations
- Conduct system diagnostics and implement solutions
- Deliver user training on new software deployments
Qualifications
- High school diploma or equivalent (college degree preferred)
- Customer service experience in technical or non-technical roles
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Basic familiarity with Microsoft Office suite
- Valid driver's license (for occasional on-site support)
- Pass background check and drug screening