Job Description
Are you looking to break into the IT industry but lack technical experience? CloudFirst Technologies is offering a unique opportunity for driven individuals to join our team as an IT Support Trainee. We provide comprehensive, paid training to equip you with the industry-standard skills necessary for a successful career in technology.
In this role, you will work under the guidance of senior IT professionals, gaining hands-on experience in troubleshooting, network administration, and customer support. This is the perfect stepping stone for those eager to start a rewarding career in tech without the burden of student loans or prior technical expertise. You will be part of a dynamic team that values innovation and professional growth.
Why Join Us?
- Comprehensive paid training program designed for career changers.
- Opportunity for rapid career advancement within the IT department.
- Competitive salary and benefits package.
- Supportive work environment with mentorship from senior engineers.
Responsibilities
- Assist in diagnosing and resolving hardware and software technical issues for end-users.
- Provide exceptional customer service and technical support via phone, email, and in-person.
- Install, configure, and maintain computer systems, printers, and network devices.
- Log and track support tickets accurately in the internal help desk system.
- Collaborate with the IT team to ensure smooth daily operations and system uptime.
- Learn and apply knowledge of cybersecurity best practices and data protection.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- A proactive attitude and a genuine eagerness to learn new technologies.
- Reliable transportation is required for on-site support needs.
- Ability to pass a background check.