Job Description
We are seeking a dedicated and skilled Network Technician to join our growing IT department in Baltimore, MD. If you have a passion for infrastructure and want to ensure seamless connectivity for a dynamic organization, this is the perfect opportunity for you. You will be responsible for the design, installation, maintenance, and troubleshooting of our network systems.
At MetroConnect, we value innovation and reliability. As a Network Technician, you will work on cutting-edge technologies, ensuring our network remains secure, scalable, and efficient. Join a team that offers competitive benefits, professional development, and a collaborative work environment in the heart of Baltimore.
Responsibilities
- Install, configure, and maintain Local Area Network (LAN), Wide Area Network (WAN), and wireless network hardware and cabling infrastructure.
- Diagnose and resolve complex network connectivity issues, including hardware failures, software conflicts, and signal degradation.
- Perform regular network audits, security assessments, and performance tuning to ensure optimal operation.
- Assist in the deployment and management of Voice over IP (VoIP) systems and IP telephony devices.
- Document network topology, configurations, and changes using standard IT documentation tools (e.g., Visio, SharePoint).
- Respond to Tier 2 help desk tickets regarding network-related issues, providing timely and effective solutions.
- Collaborate with vendors and third-party service providers for network upgrades, repairs, and installations.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related technical field (or equivalent work experience).
- Certification such as Cisco CCNA, CompTIA Network+, or CCENT is highly preferred.
- Strong working knowledge of TCP/IP, DHCP, DNS, VLANs, routing protocols (OSPF, BGP), and switching technologies.
- Proficiency with network diagnostic tools such as Wireshark, Ping, Traceroute, and protocol analyzers.
- Experience configuring Cisco routers, switches, and firewalls.
- Excellent troubleshooting skills and the ability to work independently or as part of a team.
- Physical stamina to lift heavy equipment (up to 50 lbs) and work in confined spaces or outdoor locations for cabling projects.