Job Description
Launch your IT career with Orlando Tech Innovations! We're seeking motivated IT Support Trainees to join our dynamic team in Orlando, FL. This full-time role includes a $5,000 sign-on bonus and comprehensive training to build foundational technical skills. You'll gain hands-on experience in hardware/software troubleshooting, network diagnostics, and customer service excellence while working with cutting-edge technology. Join us to accelerate your growth in one of Florida's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Deliver exceptional customer support via phone, email, and in-person
- Participate in security awareness training and compliance protocols
- Assist with system updates, patches, and maintenance activities
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems and networking
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to lift 25 lbs and work in fast-paced environments
- Valid Florida driver's license and reliable transportation
- Passion for technology and continuous learning