Job Description
Are you passionate about technology but lack formal IT experience? Join our award-winning IT Support Trainee program in Phoenix and launch your career with comprehensive paid training! We're seeking motivated individuals to become the backbone of our client's IT infrastructure. This 12-week paid training program combines hands-on labs, mentorship from senior engineers, and industry certification preparation. Upon completion, you'll transition into a permanent IT Support Specialist role with competitive benefits and growth opportunities. No prior experience required – we'll teach you everything from hardware troubleshooting to cloud security fundamentals. Apply today and transform your passion for tech into a rewarding career!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Implement security protocols and best practices
- Assist with cloud service administration (AWS/Azure)
- Deliver exceptional customer service via phone, email, and remote support
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and critical thinking skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Willingness to obtain CompTIA A+ certification during training
- Valid Arizona driver's license and reliable transportation
- Pass background check and drug screening