Job Description
Join TechForward Solutions' elite IT Support Trainee program and launch your career in technology! We provide comprehensive paid training for motivated individuals seeking to enter the dynamic IT field. Our 12-week program combines classroom instruction with hands-on experience, preparing you for full-time roles in network administration, cybersecurity, and system maintenance. Enjoy competitive compensation, mentorship from industry experts, and a clear path to career advancement. Located in St. Louis's thriving tech corridor, we offer a collaborative environment where your growth is our priority. No prior experience required – just passion and willingness to learn!
Responsibilities
- Provide Tier 1 technical support to internal and external users
- Diagnose and resolve hardware/software issues via remote and onsite support
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on network infrastructure projects
- Participate in cybersecurity awareness training and implement best practices
- Support cloud service administration and user account management
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and analytical thinking skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain during training)
- Passion for technology and continuous learning