Job Description
Join our dynamic IT team in Chandler, AZ! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a competitive salary, comprehensive benefits, and a $5,000 sign-on bonus for qualified candidates who start before [date]. This hybrid role combines remote flexibility with in-office collaboration in our state-of-the-art facility. If you thrive in fast-paced environments and excel at solving technical puzzles, apply today to accelerate your career in IT support!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and ticketing systems (ServiceNow)
- Document resolutions in knowledge base and maintain ticket SLAs
- Collaborate with network/infrastructure teams on complex escalations
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Conduct user training on security protocols and productivity tools
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years in technical support/IT help desk environment
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Active Directory, Office 365, and endpoint management
- Strong troubleshooting methodology and customer service skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to lift 30lbs and work flexible hours (occasional weekends)
- Valid Arizona driver's license for occasional site visits