Job Description
Are you looking for a challenging and rewarding career in Information Technology?
InnovateTech Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in Wichita, KS. As a Trainee, you will receive hands-on mentorship from senior engineers while providing essential technical support to our internal staff and clients. We offer a comprehensive training program designed to accelerate your career growth in a fast-paced environment.
InnovateTech Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in Wichita, KS. As a Trainee, you will receive hands-on mentorship from senior engineers while providing essential technical support to our internal staff and clients. We offer a comprehensive training program designed to accelerate your career growth in a fast-paced environment.
Responsibilities
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Manage and maintain the Help Desk ticketing system (e.g., Jira, ServiceNow) to ensure high service levels.
- Assist in the installation, configuration, and troubleshooting of network devices, printers, and workstations.
- Conduct onboarding sessions for new employees regarding IT policies, security protocols, and internal tools.
- Monitor system performance and proactively report anomalies to senior IT staff.
- Maintain accurate inventory of IT assets, licenses, and equipment.
- Document all technical procedures and resolutions for the knowledge base.
Qualifications
- Associate or Bachelor’s degree in IT, Computer Science, or a related field.
- Basic understanding of PC hardware components and operating systems (Windows 10/11, macOS).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and network troubleshooting.
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) during employment.
- Must be authorized to work in the United States.