Job Description
Are you ready to launch a lucrative career in Information Technology? Apex Tech Solutions is seeking a highly motivated IT Support Trainee to join our dynamic team in Wichita, KS.
We are committed to professional development. This role offers a structured training program where you will work alongside industry veterans to master the fundamentals of technical support, network administration, and system security.
Why Apply?
- Comprehensive on-the-job training and mentorship.
- Competitive starting salary with annual performance reviews.
- Full benefits package including health, dental, and vision.
- Clear career progression from Trainee to Senior Support Specialist.
If you are eager to learn and ready to build a future in tech, we want to hear from you. Apply today!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, and peripheral issues (printers, laptops, desktops).
- Assist in the installation, configuration, and maintenance of local area networks (LAN) and workstations.
- Perform regular system updates, patch management, and security checks.
- Document technical procedures and maintain a ticketing system of reported incidents.
- Collaborate with senior IT staff to troubleshoot complex network connectivity problems.
Qualifications
- Currently pursuing or holding an Associate degree in Computer Science, Information Technology, or a related field.
- Familiarity with Microsoft Windows operating systems and the Microsoft Office Suite.
- Basic understanding of networking concepts, IP addressing, and TCP/IP protocols.
- Strong analytical thinking and problem-solving abilities.
- Excellent written and verbal communication skills with a customer-centric approach.
- Willingness to obtain relevant IT certifications (we support tuition reimbursement).