Job Description
Are you ready to launch a lucrative career in Information Technology? Apex Tech Solutions is seeking a motivated and eager IT Support Trainee to join our growing team in Sacramento, CA.
We pride ourselves on our fast-paced environment and commitment to employee growth. We offer weekly pay to ensure you are rewarded for your hard work immediately. As a Trainee, you will receive hands-on mentorship from senior engineers, allowing you to master the tools and techniques needed to succeed in the IT industry.
Why Join Us?
- Weekly paychecks for your peace of mind.
- Comprehensive training program for career beginners.
- Opportunity for rapid career advancement.
- Modern office environment in the heart of Sacramento.
Responsibilities
- Assist senior IT staff in diagnosing and resolving hardware and software technical issues for internal clients.
- Learn to use help desk ticketing systems (e.g., Zendesk, ServiceNow) to log and track support requests.
- Perform routine system maintenance, including software updates, patch management, and asset inventory checks.
- Collaborate with the network team to troubleshoot connectivity and peripheral issues.
- Provide clear, friendly, and patient technical support to users via phone, email, and in-person.
- Document all troubleshooting steps and resolutions accurately in our knowledge base.
Qualifications
- High school diploma or GED is required; an Associate’s degree in Computer Science or IT is a plus but not mandatory.
- Basic understanding of computer hardware, operating systems (Windows 10/11, macOS), and office software.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and obtain relevant certifications (e.g., CompTIA A+).
- Must be authorized to work in the United States.