Job Description
Launch your IT career in Boston with our accelerated IT Support Trainee program! Enjoy the stability of weekly pay while mastering cutting-edge technologies in a collaborative environment. Join our award-winning team and gain hands-on experience with enterprise systems, network infrastructure, and cybersecurity protocols. This 12-week training program combines classroom learning with real-world client projects, setting you up for long-term success in the tech industry.
Responsibilities
- Install, configure, and troubleshoot Windows/Linux systems and peripherals
- Provide Tier 1 technical support via phone, email, and remote access
- Document IT incidents using ticketing systems (ServiceNow/Jira)
- Assist in network monitoring and security vulnerability assessments
- Collaborate with senior engineers on cloud migration projects
- Conduct hardware/software audits and inventory management
- Participate in weekly cybersecurity training sessions
Qualifications
- High school diploma or equivalent (CompSci degree preferred)
- Basic knowledge of OS fundamentals (Windows/Linux)
- Customer service experience or technical aptitude
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including occasional weekends
- Valid driver's license and reliable transportation
- Pass background check and drug screening