Job Description
Join our dynamic team as an IT Support Trainee in Virginia Beach, VA! We're urgently seeking motivated individuals to kickstart their tech careers with hands-on training in enterprise IT infrastructure. This is your chance to grow with a leading tech innovator while providing critical support to our clients.
Our comprehensive 6-month training program combines classroom learning with real-world experience in network troubleshooting, system administration, and cybersecurity fundamentals. You'll work alongside senior engineers on cutting-edge projects while building a professional network in Virginia's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Deploy and configure desktop/laptop systems using imaging tools like SCCM
- Assist with network monitoring using SolarWinds and Wireshark
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and maintenance
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication abilities
- Ability to lift 30lbs and work in varied environments
- Valid driver's license and reliable transportation
- Passion for continuous learning in emerging technologies