Job Description
Launch your IT career with TechForward Solutions! We're seeking motivated IT Support Trainees to join our dynamic Oakland team. This immersive program combines hands-on training with real-world experience in a fast-paced tech environment. You'll gain expertise in system administration, network troubleshooting, and cybersecurity fundamentals while working alongside industry experts. Our comprehensive onboarding ensures you're prepared for success from day one. Join us and transform your passion for technology into a professional career with growth opportunities into specialized IT roles.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Deploy and configure Windows/macOS workstations using enterprise imaging tools
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system migrations and upgrades
- Participate in 24/7 on-call rotation (rotational schedule)
- Execute security protocols including vulnerability scans and patch management
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and macOS troubleshooting
- Familiarity with service desk ticketing systems (ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 30lbs for equipment deployments
- Valid California driver's license for occasional site visits